Customer Support
Contact Mega Hobby
Have a question about an order, product, shipping, or dealer inquiry? Send us a message and our team will help as soon as possible.
Email Support
Email us at support@megahobby.com. This is usually the best way to reach us for order help, product questions, and support requests.
Customer Support
Order & Product Support
Questions about an existing order or a product on Mega Hobby? Send us a message with your order number or the product name/SKU when available so our team can assist you faster.
Customer Service
Mega Hobby Customer Service
Need help with an order, product, shipping, return, or another question? Use the contact form or email our customer service team and we’ll be happy to assist.
Hours
Office Hours
Monday – Friday: 10:00 AM – 4:00 PM Eastern Time
Saturday – Sunday: Closed
We are also closed on major U.S. holidays. Messages received outside business hours are handled as soon as possible on the next business day.
Warehouse Hours: Warehouse operating hours vary by location.
Find the Right Help
What do you need help with?
Send a Message
How can we help?
For order questions, please include your order number if available. Photos are helpful for damaged, incorrect, or missing item concerns.
