Help Center
Frequently Asked Questions
Find answers to common questions about Mega Hobby orders, shipping, products, returns, and customer support.
Customer Help
Orders & Customer Service
How can I contact Mega Hobby?
Visit our Contact Us page to send our customer service team a message. For questions about an existing order, please include your order number whenever possible.
What are Mega Hobby's customer service hours?
Monday – Friday: 10:00 AM – 4:00 PM Eastern Time
Saturday – Sunday: Closed
We are also closed on major U.S. holidays. Messages received outside business hours are handled as soon as possible on the next business day. Warehouse operating hours vary by location.
Order Information
Orders & Shipping
Where does my order ship from?
Mega Hobby inventory may be fulfilled from different warehouse locations. Warehouse operating hours and fulfillment timing can vary by location.
Why might items in my order ship separately?
Items may be stocked at different warehouse locations. When that happens, an order may be fulfilled in more than one shipment.
Products
Product Questions
Can you help me with a product question?
Yes. Send us a message through the Contact Us page with the product name or SKU and your question. Providing as much detail as possible helps our team assist you.
